Return & Refund Policy

At Muumus LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, our Return & Refund Policy explains how you can return items and request a refund.

1. Returns

  • You may return most items within 14 days of delivery for a full refund or exchange.

  • Items must be unused, in original packaging, and in the same condition as when received.

  • Some items (e.g., personalized or perishable products) may not be eligible for return.

2. How to Initiate a Return

  • Contact us at help@muumus.com with your order number and reason for return.

  • Our team will provide instructions and a return shipping address.

  • Please do not send items back without contacting us first.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • If you prefer an exchange instead of a refund, let us know when submitting your return request.

  • Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately at help@muumus.com with a photo of the issue.

  • We will provide a replacement or full refund, including shipping costs.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping method for returns to ensure delivery.

7. Contact Us

If you have any questions about returns or refunds, reach out to us at Muumus LLC: Email: help@muumus.com, Phone: +1 (307) 310-3164, Address: 30 N Gould St # 34066 Sheridan, Wyoming 82801, USA.